From the moment you click "Place Order" to the day it arrives at your door — here's exactly what happens:

Every order comes with full tracking — no extra steps required:

• You'll receive a tracking link by email as soon as your order ships
• Click the link anytime to see where your package is in real-time
• You can also reply to your order confirmation email if you can't find the tracking
• If your tracking hasn't updated for more than 5 days, just email us and we'll investigate

We move fast because you shouldn't have to wait. Here's our promise:

• Most orders are shipped within 24 hours on business days
• Orders placed on weekends or holidays are processed the next business day
• During peak seasons (holidays, sales), processing may take 1–2 extra days
• You'll be notified by email if there's any delay with your specific order

If you're ordering from outside the US, here's what to keep in mind:

• Shipping is free regardless of your country
• Customs duties or import taxes may apply, depending on your country's rules
• These charges are determined by local authorities — not by TinyTaster™
• Customers are responsible for any duties or taxes charged at delivery
• If you have questions about your country's customs, we recommend checking with your local postal service

To ensure your TinyTaster™ arrives at the right door:

• Double-check your shipping address before completing checkout
• Include apartment numbers, building names, or any special delivery instructions
• If you spot a mistake, email us within 12 hours and we'll do our best to update it
• Once an order has shipped, we cannot change the delivery address

While extremely rare, packages occasionally get delayed in transit. Here's what to do:

• Check your tracking link first — sometimes packages move faster than tracking updates
• Contact your local post office with your tracking number for the latest status
• If your package hasn't moved for over 10 business days, email us
• For packages marked "delivered" but not received, please check with neighbors or building reception first

If your package is genuinely lost, we'll either send a free replacement or issue a full refund — your choice.

Sometimes packages come back to us. Common reasons include:

• Incomplete or incorrect shipping address
• Package unclaimed at local post office
• Refused delivery by the recipient
• Customs issues in the destination country

If your package returns to us, we'll email you to confirm a new delivery attempt or arrange a full refund.

We care about the world your baby is growing up in, so we ship with planet-friendly packaging:

• Recyclable materials — cardboard, paper, and minimal plastic
• Soy-based inks for printing
• Right-sized boxes to reduce waste
• No unnecessary fillers or single-use plastics

Please recycle our packaging when you're done — it makes a real difference.